Privacy Policy

This Privacy Policy explains how Winmoor Casino Hotel ("Winmoor", "we", "us", "our") collects, uses, discloses, and safeguards information when you visit winmoor.site, make a reservation, join our loyalty circle, or stay at the casino hotel in person. By using this site or visiting the casino hotel, you agree to the practices described below.

1. Information We Collect

We collect information you give us directly, information gathered automatically as you browse winmoor.site, and information generated during your visit to the casino hotel property.

Information you provide

• Contact details — name, email address, phone number, and mailing address supplied when reserving a room or a casino hotel package.
• Payment details — card information processed for reservations, table credit, and on-property charges at the casino hotel.
• Loyalty profile — preferences, game history, and tier status within the Winmoor Casino Hotel Loyalty Circle.
• Communications — messages sent to reservations, concierge, or guest relations.

Information collected automatically

• Device and browser data, IP address, and approximate location when you browse winmoor.site.
• Usage data — pages viewed, time on site, and links followed, including navigation between casino hotel package pages.
• On-property data — key card activity, gaming floor entry logs, and loyalty card taps used to run the casino hotel's amenities.

2. How We Use Information

Winmoor Casino Hotel uses collected information to:

• Process reservations, table credit, and casino hotel package bookings.
• Operate the loyalty circle across every part of the casino hotel — rooms, gaming floor, spa, and dining.
• Communicate confirmations, offers, and service updates relevant to your stay.
• Maintain the safety and security of the gaming floor and the wider casino hotel property.
• Meet gaming-license, tax, and anti-money-laundering obligations required of a licensed casino hotel operator.
• Improve winmoor.site and the services offered across the casino hotel.

3. Legal Basis & Age Requirements

Access to the gaming floor is restricted to guests aged 21 or older. Where local law requires identity verification for gaming, Winmoor Casino Hotel processes the minimum information needed to confirm eligibility and will not knowingly collect information from anyone under the applicable gaming age.

4. Sharing of Information

We do not sell guest information. We may share information with:

• Payment processors and booking platforms that support casino hotel reservations.
• Regulators and gaming authorities where the casino hotel is licensed to operate.
• Service providers who support IT, marketing, or on-property operations under confidentiality obligations.
• Law enforcement, where required to respond to a lawful request concerning the gaming floor or the property.

5. Data Retention

Winmoor Casino Hotel retains guest and gaming records for as long as needed to fulfil the purposes above, and for the minimum period required by gaming, tax, and financial regulations applicable to the property.

6. Your Choices

• Request access to, correction of, or deletion of your information, subject to gaming-record retention rules.
• Opt out of marketing emails about casino hotel offers at any time via the link in each message.
• Ask guest relations about the loyalty circle data held on your profile during any stay at the casino hotel.

7. Security

We apply administrative, technical, and physical safeguards designed to protect guest data across winmoor.site and the casino hotel's internal systems, including restricted access to gaming floor records and encrypted storage of payment details.

8. Cookies

winmoor.site uses cookies and similar technologies as described in our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or applicable law. The effective date above reflects the latest revision. Material changes will be posted on winmoor.site ahead of taking effect.

10. Contact Us

Questions about this policy or your data can be sent to [email protected] or raised with guest relations during a stay at the casino hotel.